FAQs

Do you accept rush orders?

Yes, we accept rush orders with prior approval for LOCAL PICK UP ONLY. If you are in need of an item sooner than the noted turn around time, please use the Contact Form to inquire about a rush order BEFORE placing your order. Rush orders are not guaranteed unless it has been given prior approval. Add the date you need the item by in the Additional Information field. 

Can I get a refund or return my item?

Customized items are not eligible to be returned. Refunds will only be given on items where there were errors on Wild Lark Co's part. Items engraved with customer misspellings are not eligible for refunds. Please verify spelling and grammar before submitting your order.

It's important to understand that these unique characteristics of wood are not defects, but rather a reflection of its natural beauty. As such, refunds will not be provided for liking or disliking these unique features. We encourage our customers to appreciate the inherent beauty of wood and the craftsmanship that goes into creating each item.

My item arrived damaged, what do I do?

While we strive to ensure that every item is delivered in perfect condition, we acknowledge that damage can occur despite our best efforts. In such cases, we are more than happy to send you a replacement, provided that you follow the below procedure.

To report a damaged item, please email us at wildlarkco@gmail.com and include the following information:

  1. Your order number
  2. A detailed description of the damage
  3. Clear photos of the damaged item

By providing us with this information, you help us expedite the claims process and ensure that we can send you a replacement as quickly as possible.

Please note: We will not be responsible for replacing any items that are reported as damaged after the 24-hour window has passed. We strongly encourage you to inspect your order as soon as it arrives and notify us immediately if you notice any damage.